I had an issue with my PAN Card and I was quite skeptical as to how I would get the stuff changed on the card.
Like any other person with a work and home to take care of, I too had a challenge of being able to spend no more than a few minutes on this, also since it was not critical , it was not a show stopper.
My name on the PAN had been spelt incorrectly , it was how one would pronounce my last name in Gujarati J. I wanted it changed and the address too was a place I am not sure even exists today J
I just happened to do a Google search and figured out that the government of India has enough mechanisms to do all of these things and to my surprise, many more things online at a cost!
I was happy but was still skeptical about the response and I was pleasantly surprised with the response, it was amazing, within couple of days of my sending the application form thru’ courier along with the required documents, I had my new and classy and corrected PAN card with me.
IT has and is changing governance in India significantly. Did you have any such experienced with the Government agencies of late!